Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
At this moment we accept local and international orders as well.
Self-Shipping Service in Dubai (Same Day)
Emirates Post (Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah)
DHL (International outside of UAE)
Yes, we are shipping internationally to more than 137 countries but make sure your country is included in the drop-down list while placing an order.
In Dubai: Same-day delivery on all orders received on working days before 6 PM.
In other states of UAE: All orders are delivered within 24-72 hours using Emirates Post.
International: the time for international orders may vary depending on the destination. On average of 2-7 working days, sometimes that could be late due to customs clearance.
Note: Customized Products take additional 4 working days.
While surfing the website for your desired item you don’t need to have an account. At the checkout page, you can place the order with the guest user option where you need to provide your information to submit for the delivery procedures.
You can register your account on the My Account Page by providing your email address. After submitting, an email will be sent to your email to generate a password and enter further details.
You can surf through the desired category and choose the item you are looking for, choose the item, the quantity you want, don’t forget to choose the color carefully in case it suits the item, add the item to your cart and finally, you can proceed to check out. Or simply you can WhatsApp us on +971 54 703 3301 with your details. Our team will help you with custom order and payment links.
You can track order status on our tracking order page where you have to provide your email or the order ID for the information, click here to access the tracking order page.
We are accepting payment by
Stripe Online Payment (Debit/Credit Card, Apple Pay, Google Pay)
PayPal (Only Outside of UAE)
Cash on Delivery (Only in UAE)
Card on Delivery (Only in Dubai)
If you need to swap an item
Returns and Exchanges
Our return policy is 5 days if the item you received is damaged/not working or the wrong item. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds will be only in the form of credit/coupons that can be used on our website for shopping.
Several types of goods are exempt from being returned. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund coupon, the cost of return shipping will be deducted from your refund. However, contact us via WhatsApp at +971547033301 for more specific details about exchanges & refunds.
Please contact us on Phone/WhatsApp: +971547033301 or by email at firstname.lastname@example.org. Our team will help you with a suitable return method for you.
Not at all, we use Network Int. and PayPal services that don’t transfer any payment and card details of the customer to the seller.
You can cancel your order only if it’s the same day before 11:59 PM UAE time and the shipping process is not started. If any of these 2 conditions doesn’t fulfil, it’s not possible to cancel the order and refund the payment. You should contact us immediately at +971 54 703 3301 when you decided to cancel the order.
If you receive the wrong item don’t worry, we will replace it, contact us immediately on Phone/WhatsApp: +971547033301 or by email at email@example.com. Make sure not to break the seal or open the item.
If you receive the damaged item or it’s not working, don’t worry we will replace it, contact us immediately on Phone/WhatsApp: +971547033301 or by email on firstname.lastname@example.org.
Your money will be reversed back your amount if the order is cancelled before the shipping process is started.
You will be provided with an exchange item or a gift card of the order amount that can be used on the website for the next 6 months.